The Enterprise Success Manager will be responsible for managing and growing a book of business consisting of Tracematics large revenue accounts. Primary duties include renewal of service agreements and up-selling accounts. This position will work internally across all functions to drive customer satisfaction and exceed sales targets. The role will include working closely with the sales team to smoothly transfer ownership of a prospect who’s become a customer, and with the support team to ensure that problems are resolved to the customer’s satisfaction as quickly as possible. Our business runs on numbers, and we were looking for somebody who was comfortable in that world. Our platform sits on a treasure trove of data that a strong customer success manager will be able to unlock to drive higher satisfaction among our customer base.