The Role – Enterprise Success Manager
The Enterprise Success Manager will be responsible for managing and growing a book of business consisting of Tracematics large revenue accounts. Primary duties include renewal of service agreements and up-selling accounts. This position will work internally across all functions to drive customer satisfaction and exceed sales targets. The role will include working closely with the sales team to smoothly transfer ownership of a prospect who’s become a customer, and with the support team to ensure that problems are resolved to the customer’s satisfaction as quickly as possible. Our business runs on numbers, and we were looking for somebody who was comfortable in that world. Our platform sits on a treasure trove of data that a strong customer success manager will be able to unlock to drive higher satisfaction among our customer base.
Develop and maintain strategic business relationships with enterprise accounts to promote the RentalMatics products and services.
Protect and defend annual revenue, customer base and subscriptions.
Utilizes detailed knowledge of products and thorough knowledge of clients’ business to consult and provide solutions that will increase value and ROI for clients.
Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction.
Conduct customer site visits to create & maintain relationships at all levels across the client organization.
Assist in establishing a “Best Practices” sales process for large/enterprise level accounts.
Responsible for managing escalated customer support issues.
What we’re looking for…
- 5+ years of accomplished B2B selling experience at large/enterprise level accounts.
- Proven ability to generate activity through networking and association marketing within assigned accounts.
- Strong technical background
- Working knowledge of software development cycles
- Proven experience selling multi-million dollar contracts.
- Strong computer and presentation skills.
- Ability to travel 26-50%
Even better if you have:
Bachelor’s degree preferred
Experience selling software solutions or software-as-a-service (SaaS) solutions preferred.
Demonstrated previous history of strong achievement and self-motivation.
Excellent interpersonal communication skills, attention to detail and strong organizational skills.